1. Returning goods bought in the online shop is possible, if it meets the following requirements:
• The goods are returned within 14 days after the purchased goods were delivered.
• The goods are unused and not damaged.
• The goods are returned in the original packaging (including labels, accessories, and associated documents).
• Maximum 1 return per purchase is accepted.
• MNR SRL reserves itself the right to refuse to refund the corresponding amount of the returned goods, if it considers the goods to be used or damaged by debt other than by MNR SRL or the supplier of the delivery. The burden of proof relies on the customer.

2. IMPORTANT INFORMATION
• Goods must be returned to MNR SRL in perfect condition accompanied by the return form.
• Make sure all goods are in exactly the same condition as you received them, including tags and attached seals.
• All shoes can only be tried on a carpeted surface until you have decided to keep them.
• Shoes should be returned in their original, undamaged shoe box, as this is considered part of the delivered goods.
• Please make sure to return the shoes and shoe box inside another solid carton box to avoid damage to the original packaging.

Return Process:
1. Notify the customer service center by e-mail ( customerservice@maniereitaliane.com ) of your wish to return goods.
2. You will receive instructions and a return document via e-mail.
3. Always mention the full description and reference of the goods and the reason for the return on the return document.
4. Attach the order confirmation you received by e-mail and the return document to complete the package.
5. Send the goods to the return address with the shipper of your choice. We will need a tracking number. MNR srl is not responsible for orders returned without tracking number.
6. Shipping costs for returns are not covered by MNR SRL.
7. After receipt and approval by MNR SRL, you will receive a confirmation by e-mail.
9. When your returned goods have been received, your order will be refunded.

📦 Return Address:
MNR SRL Rue T’Kint, 1000 Bruxelles 64

💳 Refunds
• Refunds will be issued via the same payment method used for the original purchase.

⏳ No Late Returns
• Returns are not accepted after 14 days from the date of delivery or pickup.

EXCHANGES
Depending on product availability. Please contact our customer service: customerservice@maniereitaliane.com

RECEIVING A REFUND
• Your refund will either be credited to the original purchaser's credit card or as store credit to your online account.
• The refund will be issued within 5-10 days from the reception of the returned goods.
• If you did mention a bank account number, the refund will be transferred within 14 working days.